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BlackBerry® Torch™

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New Member
Posts: 1
Registered: ‎01-25-2013
My Device: Torch 9800
My Carrier: AT&T

Help....My torch 9800 has white screen and says Reset Software and visit this site..what do I do?

 
Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Help....My torch 9800 has white screen and says Reset Software and visit this site..what do I do?

Connect your phone to BlackBerry Desktop Software to reset the software.  To do this, plug your phone in to your PC and open BDS.  You'll then be guided to reload your OS.  If your phone will not connect to BDS, have a look at this article:

 

www.blackberry.com/btsc/KB10144 .

 

 

Let us know if that helps you.  Smiley Happy


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