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BlackBerry® Torch™

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New Contributor
Esskamo
Posts: 3
Registered: ‎10-24-2011
My Device: Torch 9800
My Carrier: Telstra

Hi, my Torch 9800 is permanently in SOS mode so no calls,SMS, or emails! I've pulled the battery, rebooted and find the message "uncaught exception. Object already exists" when it starts up again. But still in SOS mode. Sooo frustrating! HELP!

 
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Elite II
BillJ
Posts: 8,758
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Hi, my Torch 9800 is permanently in SOS mode so no calls,SMS, or emails! I've pulled the battery, rebooted and find the message "uncaught exception. Object already exists" when it starts up again. But still in SOS mode. Sooo frustrating! HELP!

You'd better call your carrier on this one. Usually when a phone shows 'SOS', there's a problem with the SIM card.


Let us know if that helps you. :smileyhappy:

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Hi, my Torch 9800 is permanently in SOS mode so no calls,SMS, or emails! I've pulled the battery, rebooted and find the message "uncaught exception. Object already exists" when it starts up again. But still in SOS mode. Sooo frustrating! HELP!

Hi and welcome to the forums!

 

See if this KB applies to your device and software.

Thanks,

 

BIfocals


KB24894 BlackBerry smartphone displays "Uncaught Exception: object already exists" when BlackBerry Mobile Voice Systems 5.0 client is pushed to smartphone via Software Configuration

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

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New Contributor
Esskamo
Posts: 3
Registered: ‎10-24-2011
My Device: Torch 9800
My Carrier: Telstra

Re: Hi, my Torch 9800 is permanently in SOS mode so no calls,SMS, or emails! I've pulled the battery, rebooted and find the message "uncaught exception. Object already exists" when it starts up again. But still in SOS mode. Sooo frustrating! HELP!

Thanks BillJ...in order to receive calls, I switched my SIM card to my old Bold, so I know it's not that. Looks like my Torch is back to BB I think! Nuisance....

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Elite II
BillJ
Posts: 8,758
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Hi, my Torch 9800 is permanently in SOS mode so no calls,SMS, or emails! I've pulled the battery, rebooted and find the message "uncaught exception. Object already exists" when it starts up again. But still in SOS mode. Sooo frustrating! HELP!

I'm sorry to hear that.

 

If your phone is less than one year old, atleast you qualify for warranty work on it.  Many carriers will just give you a new one with no hassles, but others will lend you an inferior replacement while yours is being repaired.

 

Just make sure you do a data backup with BlackBerry Desktop Software before taking it in.

 

 

I hope that helps you.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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New Contributor
Esskamo
Posts: 3
Registered: ‎10-24-2011
My Device: Torch 9800
My Carrier: Telstra

Re: Hi, my Torch 9800 is permanently in SOS mode so no calls,SMS, or emails! I've pulled the battery, rebooted and find the message "uncaught exception. Object already exists" when it starts up again. But still in SOS mode. Sooo frustrating! HELP!

Will do....thanks!
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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Hi, my Torch 9800 is permanently in SOS mode so no calls,SMS, or emails! I've pulled the battery, rebooted and find the message "uncaught exception. Object already exists" when it starts up again. But still in SOS mode. Sooo frustrating! HELP!

Hi Esskamo and welcome to the forums!

 

I see BillJ  has given you some great advice!

Here is very good article on keeping your data safe.

Best of luck to you!

Thanks,

 

Bifocals


KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone

"Before selling, or after buying, a previously owned BlackBerry® smartphone, there are important steps to take to make sure that personal information is kept secure and that the BlackBerry smartphone will function properly for the purchaser. The following procedures outline the necessary steps to take before selling or after purchasing a previously owned BlackBerry smartphone."

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

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New Member
tundra130
Posts: 2
Registered: ‎12-17-2012
My Device: Bold 9650
My Carrier: Verizon

Re: Hi, my Torch 9800 is permanently in SOS mode so no calls,SMS, or emails! I've pulled the battery, rebooted and find the message "uncaught exception. Object already exists" when it starts up again. But still in SOS mode. Sooo frustrating! HELP!

Check to make sure the correct carrier is being used.  I have had this happen a few times by my users and the carrier was switched.  We are Verizon but their device was showing AT&T was the carrier being used.

 

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New Member
tundra130
Posts: 2
Registered: ‎12-17-2012
My Device: Bold 9650
My Carrier: Verizon

Re: Hi, my Torch 9800 is permanently in SOS mode so no calls,SMS, or emails! I've pulled the battery, rebooted and find the message "uncaught exception. Object already exists" when it starts up again. But still in SOS mode. Sooo frustrating! HELP!

Make sure the correct carrier is being used.  Verizon is Global and AT&T is GSM.  Global or GSM might have been incorrectly switched too.

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