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New Member
Posts: 1
Registered: ‎09-25-2013
My Device: Bold 9780

Horizontal black line in my blackberry 9780 display

I see a horizontal black line in my blackberry 9780 display. I removed my battery with power on and restarted the system, the problem still exists. In fact it is visible even when it is off.

 

The horizontal black line appears whenever I use Google maps or waze for navigation. It stays for a week and then vanishes. I would like to know the reason for appearance of horizontal black line in my display and also I would like to have a permanent solution for this problem.

 

Please somebody reply on priority.

Regular Contributor
Posts: 52
Registered: ‎09-11-2013
My Device: BlackBerry Z10, BlackBerry Pearl 3G 9105, BlackBerry Curve 9220

Re: Horizontal black line in my blackberry 9780 display


Thulasiraman wrote:

I see a horizontal black line in my blackberry 9780 display. I removed my battery with power on and restarted the system, the problem still exists. In fact it is visible even when it is off.

 

The horizontal black line appears whenever I use Google maps or waze for navigation. It stays for a week and then vanishes. I would like to know the reason for appearance of horizontal black line in my display and also I would like to have a permanent solution for this problem.

 

Please somebody reply on priority.


 

Hi Thulasiraman,

 

 

This may be a software or hardware-related issue.  Please contact your service provider as they may provide you troubleshooting steps and any other possible options to fix this.



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Regular Contributor
Posts: 50
Registered: ‎08-11-2013
My Device: Blackberry Bold 9900

Re: Horizontal black line in my blackberry 9780 display

Try installing Blackberry Virtual Expert from App World and see if the issue persists there or not,if the issue perists its a hardware issue which only after close examination by Blackberry trained expert can replace the LCD kit only or phone if there are no signs of any physical damage depending if the phone is in manufacturers warranty which is 18 months from date or purchase or as per the T&C of your contract.Try and see if a software update helps which would be very weak as most lines on LCD turn out to be hardware issues and also as you mentioned that it shows when the phone is off its got to be hardware issue.Always take a backup onto external SD card or your PC using Blackberry Protect or Blackberry Desktop Software.
Shayak Munshi