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Hall of Famer II
sdgardne
Posts: 48,764
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

How To Backup Your BlackBerry

[ Edited ]

The following process is recommended for all "Personal" BlackBerry device users so as to best protect the priceless data you have contained on your BlackBerry device.

 


 

Exceptions for BES/BES-X (etc.) Users: For Corporate/BES (BlackBerry Enterprise Solution), BES-X (BES Express), or other non "Personal" users, please work with your BES/Server admins concerning the exceptions to this process that apply to you. For example, BlackBerry Protect does not work for BES users, and your BES (by default) does back up much of your BlackBerry device to the BES server for you, which may reduce the steps you need to take below.

 


Daily

 

If you have an adequate data plan from your mobile service provider, configure BlackBerry Protect to automatically backup all that it can (to "the cloud"), preferring WiFi if carrier data network consumption is an issue for you (e.g., limited data plans):

  • KB25062 How to use BlackBerry Protect to back up data on a BlackBerry smartphone
  • Inside BlackBerry Help Blog article about BlackBerry Protect
  • KB25065 Unable to use BlackBerry Protect when the BlackBerry smartphone is active on a BlackBerry Enterprise Server

Weekly

 

  1. If you are not on BBM7, conduct an on-device Backup of your BBM Contacts to either Device or Media Card Memory:
    • KB20554 How to back up and restore the BlackBerry Messenger contact list
  2. Via Mass Storage Mode (which allows you to treat your BlackBerry device as a USB storage device on your computer), copy the entire contents of your Device and Media Card Memory areas to your computer:
    • KB11879 What is mass storage mode
    • KB13564 How to enable or disable mass storage mode on the BlackBerry smartphone.
    • KB29523 How to manually transfer files between a BlackBerry smartphone and a Windows computer
    • KB11850 How to manually transfer files between a BlackBerry smartphone and a Macintosh computer
    • Note that if you have Content Protection/Encryption active, the files you copy to your computer may only be usable on the original BlackBerry device on which the encryption was enabled...neither your computer nor a different BlackBerry device may be able to use these files.
  3. Using the Desktop Software, conduct a full backup of your BlackBerry device to your computer:
    • The Desktop Software is available via this link
    • KB12487 How to back up BlackBerry smartphone data using BlackBerry Desktop Software for Windows
    • KB18776 Back up and restore BlackBerry smartphone data on a Mac computer using BlackBerry Desktop Software
    • KB03974 BlackBerry smartphone database list
    • Be sure to take careful note of the folder, on your computer, into which the backup file is stored
    • Note that the backup file (either .BBB or .IPD, depending on the version of the Desktop Software you use) is of a proprietary format, intended solely to be used as the source of restore to a BlackBerry device...there are, however, 3rd party apps that can parse and present the file to you, on your computer, in "human readable" format.
  4. Make sure 100% that you know your BlackBerry ID / AppWorld credentials, including any case sensitivity, special characters, etc. If your BlackBerry ID is associated to an email account that you can only access via your BlackBerry device, this would be a good time to change that...if needed, these password reset emails ARE NOT delivered to the BlackBerry device under any circumstances:
    • KB32514 How to change or update a BlackBerry ID username on a BlackBerry smartphone
  5. Make/update a manual inventory of all apps you have obtained from other than AppWorld, including source code (e.g., URLs, ALX files, etc.) and any license or activation keys required. AppWorld retains the ability to reinstall all of your AppWorld acquired apps, but there is no way to know if your other app sources do the same.

Notes

 

This process is intended (for non-BES users) to be used in its entirety; using only subsets of the process will increase your risk factors. For example, BlackBerry Protect only backs up a subset of the databases from a BlackBerry device. Hence, also conducting the weekly full backup provides you with the best protection for all of your data.

 

If you also are using a desktop organizer app (e.g., Outlook), then you further can configure an additional layer of data protection by synchronizing between your BlackBerry device and your desktop organizer.

  • KB12268 Synchronization support for BlackBerry Desktop Software for Windows
  • KB03315 How to setup organizer data synchronization using BlackBerry Desktop Software
  • KB19148 How to synchronize organizer data in Microsoft Office for Mac between the BlackBerry smartphone and a Mac computer using BlackBerry Desktop Software

There is an old saying:

  • There are two kinds of computing device users -- those who have lost data, and those who will

Like insurance, backups are neither a reactive nor an optional activity. Hopefully this process will help protect your data from a surprise catastrophic failure of your device. Remember, the device itself is a commodity...the data on it, now that is indeed priceless, and well worthy of adequate protection!

 

Cheers!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Contributor
ndottech
Posts: 20
Registered: ‎03-04-2013
My Device: 8520

Re: How To Backup Your BlackBerry

I found your info useful.. Thank you.

New Contributor
AndrewSon
Posts: 2
Registered: ‎05-21-2013
My Device: 10

Re: How To Backup Your BlackBerry

Thanks for sharing this uesful information.

Hall of Famer II
sdgardne
Posts: 48,764
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: How To Backup Your BlackBerry

You are very welcome.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
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Contributor
Gene54
Posts: 27
Registered: ‎11-20-2012
My Device: Q10

Re: How To Backup Your BlackBerry

Appreciate the info, but the backup to Desktop no longer works?  It has functioned well for the at least weekly backup to desktop.  Now, Desktop starts, but will not recognize that my Torch 9810 with 7.1 os is  linked via USB cable.  Phone charges just fine, but the ability to get Desktop to realize that phone is plugged in is missing.   Desktop is stuck on 'connect Blackberry Torch 9810'.   I have tried multiple USB cables and have no problem charging from any desktop or laptop PC.  I did a battery pull.  No benefit to restoring the recognition of the phone. 

I click on USB drive on the phone each time before doing a backup.  I have never had an issue before. 

When I click on 'Device', in an attempt to click on 'Backup', I find that the 'backup, restore, delete data, device options, and device properties are dimmer than the other items on the 'Device' list.  They are unresponsive. 

 

It will be some time before the Q10 is available in the US and I do not want to lose any of the data, documents to go, or app features on my phone.  The last backup that was successful was six weeks ago. I need to get this addressed.

Hall of Famer II
sdgardne
Posts: 48,764
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: How To Backup Your BlackBerry


Gene54 wrote:

Appreciate the info, but the backup to Desktop no longer works?


Hello!

 

Actually, it's not a matter of "the backup to Desktop no longer works"...recognition of your BB by the Desktop Software is a prerequisite to conducting a backup, so it's actually that recognition that is the problem...

 

Here is the list of troubleshooting articles...hopefully something will be useful:

  • http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
  • KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
  • KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
  • KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
  • KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed 
  • KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
  • KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
  • KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
  • KB02640 Troubleshooting USB connections
  • KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
  • KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
  • KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  • KB00019 No PIN displayed in BlackBerry Desktop Redirector
  • KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
  • KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
  • KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
  • KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
  • http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...

Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).

Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.

Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.

Hopefully something there is helpful!

 



There is also this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
salmith
Posts: 5
Registered: ‎10-15-2013
My Device: Torch 9810

Re: How To Backup Your BlackBerry

I downloaded and installed the software from the link you provided, but can't find the icon to start it. How do I start the software?

Hall of Famer II
sdgardne
Posts: 48,764
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: How To Backup Your BlackBerry


salmith wrote:

I downloaded and installed the software from the link you provided, but can't find the icon to start it. How do I start the software?


Hello,

 

Well, it's a little bit tough to give you a proper answer. Installed correctly and with no errors, your Windows system should have an icon available on the homescreen, as well as the app shown in the Start menu. If those aren't there, then something went wrong...but it's rather difficult to determine what went wrong. The first step would be for you to validate, via the proper Windows Control Panel screen, if the app truly is properly installed or not.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
simone922
Posts: 1
Registered: ‎11-29-2013
My Device: Torch 9800

Re: How To Backup Your BlackBerry

Dear I need to find very old backup made with Blackberry Protect how can I do?

I have protect installed and the oldest one that I can fin is from 30 April 2013 but I need to have February and March back up how can I do?

Please let me know and thank you for helping me

Simone

Hall of Famer II
sdgardne
Posts: 48,764
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: How To Backup Your BlackBerry


simone922 wrote:

Dear I need to find very old backup made with Blackberry Protect how can I do?

I have protect installed and the oldest one that I can fin is from 30 April 2013 but I need to have February and March back up how can I do?

Please let me know and thank you for helping me

Simone


Hi and Welcome to the Community!

 

You cannot...if a backup is not shown as available, then it has been purged from the BB servers, and cannot be recovered. Hence, the full and complete backup process that this thread discusses...to rely on only one backup process (e.g., BB Protect) is to invite a situation exactly as you now have.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code