BlackBerry® Torch™

[noirca]

I was using BB 9700 previously, running OS 5. When I plugged to the PC, languages and OS will appear under the "applications" in my Desktop Manager. However, it is not so for my new BB 9810 running OS 7. I am unable to amend my input language at my Desktop Manager.

I have called up my service provider and they were unable to come up with any remedy. Please help!

[knottyrope]

did you install your devices OS on your PC?

what version of desktop manager are you using?

[noirca]

The OS is already in my phone but I didn't see it in my PC. Am I suppose to download the OS on my PC too??

My Desktop Manager is version 6.1.0.35, the latest version. I even tried uninstalling and reinstall my DM. In addition, I tried in different PC and the problem still persists. My service provider even suggested me to disable my anti-virus software and all firewall. But it didn't help!

[knottyrope · Accepted solution]

locate your carrier and the OS file you use.

http://na.blackberry.com/eng/support/downloads/download_sites.jsp

run the OS installer after downloading

then connect to Desktop manager to add remove it

[noirca]

Solved! thanks!

[persus]

Hello friends. I need your help. I downloaded os file for my 8910 from here https://swdownloads.blackberry.com/Downloads/entry.do?code=8E2C381D4DD04F1C55093F22C59C3A08

also i installed bbdm.

How can i add language to my phone. I dont see anything in application section. Thanks for help.

[persus]

solved the problem by doing this:


Manual device OS upgrade instructions:

1. First locate your carrier and the OS file you wish to use.

http://na.blackberry.com/eng/support/downloads/dow​nload_sites.jsp

2. Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion and unplug BlackBerry. Get DM here http://us.blackberry.com/apps-software/desktop/



3. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.

4. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."

5. This step is not needed unless there is an issue on next steps. Use BBSAK from BBSAK.org and wipe the device (after doing a complete backup) then after you get the error 507 (no OS installed) then proceed to step 6

6. remove internet connection to PC and reboot PC.

7. Plug in BlackBerry and double click on "Loader.exe." It's located in the same place as the above vendor.xml file was in.

8. if you did Step 5, restore from back up. Follow this KB if needed http://www.blackberry.com/btsc/KB10339


Enjoy the new OS.

[Lena22]

Hi there,

I have the same problem here, I'm triying to add spanish to my bb, after it was remove when I upgrade the version through the deskop software. My issue is that I run a OS 7 version for mac, so many of the advice and ways of add a language doesn't apperars in this software version...

Anyone can help me??

Many Thanks... 

[lupoas]

How can I do this on my Mac?