01-14-2013 05:29 AM
A padlock next to a setting normally indicates that an IT policy is in effect. Is your phone connected to a corporate BES server or a personal phone with just your personal email on it?
01-14-2013 09:55 AM
If on BES only your BESAdmin can assist you.
if you bought your phone online you can remove the policy
NOTE: This will erase all data on your device so back it up!