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New Contributor
Kingston08
Posts: 4
Registered: ‎12-20-2012
My Device: Torch 9800
My Carrier: Lime
Accepted Solution

How to recover & change device password

I can't access my phone because it is rejecting my device password. I am now at the final attempt and am getting the message that any more attempts will cause the info on my device to be wiped clean.

 

I tried recovering and changing the device password through Blackberry Protect with no success.

 

HELP!  Is there anyway to recover my password or to reset it????? 

Please use plain text.
Super Contributor
darocker077
Posts: 484
Registered: ‎01-10-2011
My Device: Xperia Ray
My Carrier: Dhiraagu Maldives

Re: How to recover & change device password

If it requests for the device password, I'm afraid there is no way for you/anyone to recover your password for you.

 

You either have to remember it before you utilize up your 10 attempts or unfortunately, you're going to lose all your device data. Sorry, I'm helpless at this point. :smileysad:

.RoCkInG dUdE.
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Please use plain text.
New Contributor
Kingston08
Posts: 4
Registered: ‎12-20-2012
My Device: Torch 9800
My Carrier: Lime

Re: How to recover & change device password

OMG!!!

 

IF, worst case scenario (I hope this doesn't happen) and I can't remember the password, and the device is wiped clean ... Will I at least be able to access the wiped device and add information from my last backup with Blackberry Protect?

 

 

Please use plain text.
Super Contributor
darocker077
Posts: 484
Registered: ‎01-10-2011
My Device: Xperia Ray
My Carrier: Dhiraagu Maldives

Re: How to recover & change device password

Yes, If you've set-up BB protect on your device with a latest back-up your contacts, wifi data, ... etc. Simply enter the same credentials on the device after the wipe-out.. 

.RoCkInG dUdE.
Trust Your Technolust | Do not PM for any support
If a solution received, please hit on to show your support.
Please use plain text.
JSanders
Posts: 82,541
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How to recover & change device password


Kingston08 wrote:

IF, worst case scenario (I hope this doesn't happen) and I can't remember the password, and the device is wiped clean ... Will I at least be able to access the wiped device and add information from my last backup with Blackberry Protect?


The security wipe will likely take an hour or more according your personal data on the device.

Once wiped, login the device back on the BlackBerryID, and do the same with Protect. You should be presented with options to restore data.




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Please use plain text.
New Contributor
Kingston08
Posts: 4
Registered: ‎12-20-2012
My Device: Torch 9800
My Carrier: Lime

Re: How to recover & change device password

Thanks for your help!
Please use plain text.
New Contributor
Kingston08
Posts: 4
Registered: ‎12-20-2012
My Device: Torch 9800
My Carrier: Lime

Re: How to recover & change device password

Thanks!
Please use plain text.