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BlackBerry® Torch™

New Member
Posts: 1
Registered: ‎05-22-2013
My Device: 9860

How to retrieved secret question?

[ Edited ]

I need to changed my password.the problem is I don't know the secret question's answer.how to retrieve it.I already exceeded the number of tries.is their any other options???Thanks

Hall of Famer II
Posts: 50,344
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (, Playbook (

Re: How to retrieved secret question?

Hi and Welcome to the Community!

What password? Where? Via what interface -- BB or PC/browser? Is this your device password? Your BIS credentials? Your BBID? Something else?

Please help us to help you by providing explicit details, including the exact steps you attempt, the exact results of each step, and the exact and complete content of any error messages presented.

Thanks and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!
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