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BlackBerry® Torch™

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New Contributor
faridbaghirov
Posts: 3
Registered: ‎02-16-2012
My Carrier: Azercell

I CAN"T USE FACEBOOK FOR MY BLACKBERRY

Hi guys I can't use Facebook for Blackberry I get the following message "you are currently on a service plan that does not support this application. If you want to use this application please contact your service provider to upgrade your data plan"

Any help would be appreciated! pizz help me

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Elite I
BillJ
Posts: 6,715
Registered: ‎01-05-2009
My Carrier: Rogers

Re: I CAN"T USE FACEBOOK FOR MY BLACKBERRY

Do you have BIS (BlackBerry Internet Service) on your account?  In order to have facebook work on your phone, you have to have a proper data plan to support it.

 

 

If you have such a plan, post back and we'll explore other options.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.
My Z10 was furnished by BlackBerry but all opinions are my own.


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New Contributor
faridbaghirov
Posts: 3
Registered: ‎02-16-2012
My Carrier: Azercell

Re: I CAN"T USE FACEBOOK FOR MY BLACKBERRY

i"m sorry i haven"t BIS ((how i can get BIS program for my phone?

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Elite I
BillJ
Posts: 6,715
Registered: ‎01-05-2009
My Carrier: Rogers

Re: I CAN"T USE FACEBOOK FOR MY BLACKBERRY

That's the problem. 

 

Let me explain how your BlackBerry works.  With other smartphones, when you request data from it (as in facebook, twitter, email, web page, etc.), the request goes from your phone to your carrier's servers (Azercell's), then on to the requested server then back to your phone.  BlackBerry phones work differently.  When you request data from your BlackBerry, the request goes from your phone to Azercell's servers then to the requested server, but on the way back it goes through RIM's servers where it's compressed before being sent to your phone.  In order for the data to follow this path, your phone needs special instructions to allow for this flow of data.  BIS, in conjunction with the service books on your phone, is what tells the data how to act.

 

So how do you get BIS on your phone?  Simply call Azercell and tell them you require it on your monthly plan.

 

 

I hope I've been helpful to you.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.
My Z10 was furnished by BlackBerry but all opinions are my own.


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New Member
wachamacoolet
Posts: 1
Registered: ‎06-15-2012
My Carrier: mobily (saudi arabia)

Re: I CAN"T USE FACEBOOK FOR MY BLACKBERRY

hello.
im registered in BIS, still i cant use my facebook. but if i use web browser in bb, i can log in in fb, but if the icon in bb i cant.
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Visitor
amier96
Posts: 1
Registered: ‎12-19-2012
My Carrier: Malaysia

Re: I CAN"T USE FACEBOOK FOR MY BLACKBERRY

Well i got the same problem with my blackberry cure 9320! I've bought the BIS! It really stress me out -_-
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