BlackBerry® Torch™

[kthomaspainting]

I had to have my phone refreshed at my local ATT store. Now I have tried to set up my email accounts and it will only pull  enterprise activation  and  can not get past it !!! Even the tech at the ATT store told me to get a hold of you never set this up on my phone and do not want it on my phone. How do I get this problem fixed ???

[Wolf359]

Confirm with them that you have the correct blackberry data plan on your account.  Next, from the device go to blackberry.com/integrate and try to setup your email.

[kthomaspainting]

I still having problems setting up my email accounts. I did not work . what should i do next ???

[knottyrope]

if only enterprise activation shows then you dont have a BlackBerry dataplan with your carrier or can try this

On the handset, go to:

For OS5 and 4.x
Options - Advanced Options - Host Routing Table
and click Register now, and escape back to the home page.

For OS6 and higher
in options, device , advanced, host routing table, click on menu and choose register now.

Wait 2 minutes and see if registration to network happens.

Resend your service books from your carrier BIS site:
From your handheld device: http://www.blackberry.com/btsc/KB15402

Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.

From your desktop PC: http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.

[Wolf359]

What error are you getting?  Did you confirm with AT&T that you have the correct blackberry data plan?  Without that plan, it will not work.

[VolvoBerry]

G'day...

I might be wrong but seems to me that this IS NOT your original phone!

Enterprise is activated by "Administrators" of certain domains; either ATT switched the phone by mistake or (if they are able to do it!) activated "Entreprise" profile.

As I said, I might be wrong... Just a thought!

(And then again, if this is the case, you have to go back to the ATT store or as alternative... Wipe clean your phone).

Good luck!

[Wolf359]

The first step is to verify that you have the correct blackberry data plan.  I don't think a wipe will help in this case for now.  The carrier can push the correct service books if needed for blackberry internet service.

[knottyrope]

---

VolvoBerry wrote:

G'day...

I might be wrong but seems to me that this IS NOT your original phone!

Enterprise is activated by "Administrators" of certain domains; either ATT switched the phone by mistake or (if they are able to do it!) activated "Entreprise" profile.

As I said, I might be wrong... Just a thought!

(And then again, if this is the case, you have to go back to the ATT store or as alternative... Wipe clean your phone).

Good luck!

---

All devices have enterprise activation with out a dataplan assigned and can be removed once BIS service books are pushed.

many times AT&T reps will mess up the dataplan, happen here all the time with my corp account.

[VolvoBerry]

Yes, I'm aware of that... I'm wondering why he left the store with "Entreprise" activated (?!?)

In any case (as suggested before - not by me!) AT&T store should solve the problem... Typical in the last ten years, some "businesses" are taking the money and playing "dumb" afterwords!

And talking about AT&T messing up... I've been there twice (Don't laugh! Second time was today!  HA, Ha, ha!)

[JSanders Resident Expert]

I had ATT, tmo, and vzw, all, for several years. The enterprise activation icon remains on a BIS only account even once activated on BIS. I've never had it go away once the BIS service books were pushed, even on ATT.

The OP didn't get leave the store with an enterprise activation. The icon is just there. He simply needs to call ATT and get the new device pin and IMEI placed on his account.