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BlackBerry® Torch™

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New Contributor
Posts: 7
Registered: ‎09-06-2012
My Device: 9800 RCY71UW
My Carrier: VODAFONE
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I am locked out of my blackberry torch. How do I find the password? I have had 6 attempts, with 4 remaining.

I am locked out of my blackberry torch. How do I find the password?  I have had 6 attempts, with 4 remaining.

Posts: 92,704
Likes: 24,232
Solutions: 6,266
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: I am locked out of my blackberry torch. How do I find the password? I have had 6 attempts, with 4 remaining.

You only have to get the password right. We don't know your password.

Are you entering the password as always on the BlackBerry? Or are you entering the password on the PC now, to connect to the Desktop software?

 

After ten wrong attempts, all personal data, calendar, messages, contacts, preferences, etc., will be wiped from the device.

 

Often users who have multiple numerals in their password will only press the ALT key for the first numeral and not those following, so for instance, if your password were "1234", you might have been pressing "Alt 1234" on the device, which makes the actual password to be "1ers".

Does that make sense? Does it sound familar to your usage?

So check the way you enter your password on the device... do you think you are entering multiple numbers but actually are not?

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New Contributor
Posts: 7
Registered: ‎09-06-2012
My Device: 9800 RCY71UW
My Carrier: VODAFONE

Re: I am locked out of my blackberry torch. How do I find the password? I have had 6 attempts, with 4 remaining.

That hasn't worked. But thank you. How do I find out my password? I have tried every option including checking all the passwords I have every used as well as the ALT key
I have no idea what my password is...... and I do not recall ever having to need it......very odd.
Guru II
Posts: 21,051
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: I am locked out of my blackberry torch. How do I find the password? I have had 6 attempts, with 4 remaining.

There is no way to 'find out' your password. If there were there would be no point in having a password.

Is this a company-issued device by chance?
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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
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New Contributor
Posts: 7
Registered: ‎09-06-2012
My Device: 9800 RCY71UW
My Carrier: VODAFONE

Re: I am locked out of my blackberry torch. How do I find the password? I have had 6 attempts, with 4 remaining.

No its just a personal phone...... it's weird. I was using it 12 hours ago fine and then it required a password. Maybe it's the account that has been blocked.
Guru II
Posts: 21,051
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: I am locked out of my blackberry torch. How do I find the password? I have had 6 attempts, with 4 remaining.

So, it's wanting a password just to get to the homescreen of the device? If so, that doesn't just "turn on" by itself.
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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Posts: 92,704
Likes: 24,232
Solutions: 6,266
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: I am locked out of my blackberry torch. How do I find the password? I have had 6 attempts, with 4 remaining.

Can you be any clearer about what kind of password this is asking for?

On what screen?

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 7
Registered: ‎09-06-2012
My Device: 9800 RCY71UW
My Carrier: VODAFONE

Re: I am locked out of my blackberry torch. How do I find the password? I have had 6 attempts, with 4 remaining.

yes, I can't access the screen at all......... but I can answer a call via the green phone answer key.......... It's the home screen that I am blocked. The phone is asking for my Blackberry password. I have no idea?
Posts: 92,704
Likes: 24,232
Solutions: 6,266
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: I am locked out of my blackberry torch. How do I find the password? I have had 6 attempts, with 4 remaining.


sharoncarr wrote:
yes, I can't access the screen at all......... but I can answer a call via the green phone answer key.......... It's the home screen that I am blocked. The phone is asking for my Blackberry password. I have no idea?

You're sure, you've NEVER had to enter a password on this device, before?

 

>> Get your 15% Discount on ShopBlackBerry on Passport • Classic • Leap

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 7
Registered: ‎09-06-2012
My Device: 9800 RCY71UW
My Carrier: VODAFONE

Re: I am locked out of my blackberry torch. How do I find the password? I have had 6 attempts, with 4 remaining.

Yes I have no recollection. I have had the device for over a year. I have tried every password I would ever use too.
It's just weird........ that out of the blue the device asks this..... I can't open the home screen.
Thank you for your consideration in helping.