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New Contributor
Posts: 2
Registered: ‎01-19-2013
My Device: Blackberry Torch 9850
My Carrier: Cellular
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I can't figure out what my phone is signaling

I am new to smartphones and my Blackberry. I was given one at my new job. I charged it overnight and I now cannot get into see my emails. The red LED light goes on for a couple of seconds, there is a pause and then a very small hour glass on the screen and then the light around the track pad lights up.  None of the buttons are responsive.  Can anyone tell me what to do to get in? I have gone to the blackberry manuals, demos, but nothing goes into this. I am not very techno savvy either.  Thanks.

Forums Advisor I
Posts: 599
Registered: ‎04-29-2010
My Device: Z10-STL100-4
My Carrier: Verizon

Re: I can't figure out what my phone is signaling

And what model number BB do you have?
THE BITTERNESS OF POOR QUALITY, LINGERS LONG AFTER THE CHEAPNESS OF PRICE, IS SOON FORGOTTEN.
Posts: 90,639
Likes: 23,983
Solutions: 6,170
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: I can't figure out what my phone is signaling

The 9850.

 

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.




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New Contributor
Posts: 2
Registered: ‎01-19-2013
My Device: Blackberry Torch 9850
My Carrier: Cellular

Re: I can't figure out what my phone is signaling

Thank you - it seems to be doing the trick.  i do feel a bit like a village **bleep** when I have the simplest quesitons.  i appreciate your help.

 

Posts: 90,639
Likes: 23,983
Solutions: 6,170
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: I can't figure out what my phone is signaling


new2thisworld wrote:

Thank you - it seems to be doing the trick.  i do feel a bit like a village **bleep** when I have the simplest quesitons.  i appreciate your help.

 


Don't be afraid of asking questions... only those who don't ask questions are the **bleed**  lol




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code