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BlackBerry® Torch™

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Contributor
mayasa
Posts: 30
Registered: ‎11-11-2012
My Device: Blackberry Torch 9800

I can't sync my gmail to my blackberry

I received a notification yesterday morning that my account was no longer verified, possibly due to a password change. I tried verifying my account but Blackberry claimed my password was incorrect, however when I logged into gmail on my computer it accepted it. I tried changing my gmail password, but Blackberry still claims it's invalid. I'm not sure what else I can do! Help!

Thanks

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Hall of Famer II
sdgardne
Posts: 48,564
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: I can't sync my gmail to my blackberry

Hello,

There are several possibilities, but to narrow down we need to know exactly what password is being requested. Please detail out the exact steps you attempt (please start from the BB Homescreen) and the exact point at which the rejection happens. Depending on where that happens, it actually may not be your email credentials that are needed...rather, it might be your BIS credentials, which are separate from your email credentials (so as to secure your email credentials inside of BIS).

Thanks and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4   Display/Scan Bar Code
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Contributor
mayasa
Posts: 30
Registered: ‎11-11-2012
My Device: Blackberry Torch 9800

Re: I can't sync my gmail to my blackberry

Hello,

I'm going to install, email accounts, set up another email account, gmail, than, when I'm writing the email address and password, continue, and than after a few seconds I get "Update Failed"

Thanks! 

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Hall of Famer II
sdgardne
Posts: 48,564
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: I can't sync my gmail to my blackberry

"Install"??? I've never seen that homescreen selection in regards to email...

And you say you go into "set up another email account"??? Since your requirement is to validate your existing configured email account credentials, why are you going into that? Instead, you need to go into the existing configuration for this account and edit it with your new gmail credentials.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
mayasa
Posts: 30
Registered: ‎11-11-2012
My Device: Blackberry Torch 9800

Re: I can't sync my gmail to my blackberry

My e-mail is all good now, I switched off my 2-way verification and everything went back to normal!

Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,564
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: I can't sync my gmail to my blackberry

"2-way"? Do you mean "2-level"? If so, yes that can indeed cause problems. I'm glad you figured it out. Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.