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BlackBerry® Torch™

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rjbrett
Posts: 2
Registered: ‎04-30-2011
My Device: 7100g
My Carrier: rogers

I have a torch 9860 and my contacts keep vanishing. How can I prevent that?

I have a torch 9860 and my contacts keep vanishing. How can I prevent that?

 

Thank you,

Robert

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BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: I have a torch 9860 and my contacts keep vanishing. How can I prevent that?

Hey Rjbrett,

Welcome to the BlackBerry® Support Community Forums.

 

To better assist you with this issue, do you synchronize your contacts wirelessly ( BlackBerry® Enterprise or BlackBerry® Internet Service) or do you use the BlackBerry® Desktop Software? 

 

If you synchronize your contacts wirelessly with your email account using BlackBerry® Internetnet service, please verify if contact synchronization is enabled: 

Go to Setup> Select Email Settings or  Email accounts> Select  Internet Mail account> Highlight the email address and click  Menu key> Select Edit> Select Synchronization Options.

 

Thanks.

-HB

 

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