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BlackBerry® Torch™

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New Contributor
Posts: 6
Registered: ‎04-30-2012
My Device: Curve 8520

ID log-in problem

I really need help from someone:

 

I have a new (replacement) Torch 9810 on Vodafone. When I got it (Monday) I was able to log-in to BB Protect and restore from from my previous device. The next time I tried it wouldn't let me log-in to BB Protect of BB App Store using my BB Username (e-mail address) and password but required authentication. When I input the UN and PW it says it can't access the BB account but when I enter the same UN and PW on my iPad or laptop I can access the BB Protect site with no problem. I've tried re-setting the PW several times and none of the resets allow me to access BB Protect or BB App Store on my Vodafone handset even though I still can on iPad/Laptop. I've made 5 calls to Vodafone and the first 4 said they could fix it (and didn't) but the 5th said its a BB problem. Help!!!!!

Regular Contributor
Posts: 79
Registered: ‎12-13-2010
My Device: Torch 9800 / PlayBook

Re: ID log-in problem

Hi,

 

I have seen this occur frequently on OS7 devices, and there is a very good KB article available Here: KB28212

 

Try following these steps and see what helps.

 

A.

New Contributor
Posts: 6
Registered: ‎04-30-2012
My Device: Curve 8520

Re: ID log-in problem

Hi, Thanks for the quick and helpful reply and the link to the article. The problem has cleared itself over night so I can now log-in to BB. The only thing I can think is that it was caused by a pending software update that was scheduled to take place in the middle of the night (because it renders the handset unusable for about 2 hours whilst it's installing). If that's what it was then it could presumably affect anyone who gets a new BB so I'm surprised Vodafone weren't aware of it. Anyway, thanks again! Jeff