01-16-2011 06:53 AM
I swaped simcard with my bb Torch
my bb messanger is working
trying to intiate email setup where i have an existing email account
it tells me PIN is already associated with an account
How do i retrieve that info because i dont know what that info is for the PIN
On the BB web interface(mobile.blackberry.com) under the email section and under other personal email, i try and initaite launch email setup (which i have used previous on another bb phone and worked) i now get an error apache message
01-16-2011 07:38 AM
Did you change phone numbers with the new SIM?
Your device PIN has not been associated with the new SIM.
Call your service provider and ask them to register the PIN/IMEI of the device with your new SIM.
Alternatively, you might try simply sending service books:
On your BlackBerry device, go to:
1. Options > Advanced > Host Routing Table > Menu > Register.
2. Resend your service books from your carrier BIS site:
From your handheld device: http://www.blackberry.com/btsc/KB15402
Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.
From your desktop PC: http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list
3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code