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BlackBerry® Torch™

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RayRay1104
Posts: 1
Registered: ‎06-28-2011
My Device: Blackberry Curve 8390
My Carrier: AT&T

INTERMITTENT MUTING ON THEN MUTING OFF :/

At first it was a random thing, but as of today, it happens as soon as I make or receive a phone call.  I have done updates, and I have done hard resets.  Not sure what else to do until I upgrade in 2 weeks.  In the meantime, I really need my phone for business, so I am stumped.  I'm hopin' and prayin' one of you BB geniuses can help me :Helpsmilie:

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Hall of Famer II
sdgardne
Posts: 48,288
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: INTERMITTENT MUTING ON THEN MUTING OFF :/

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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