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BlackBerry® Torch™

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New Contributor
aizasalleh_taj
Posts: 2
Registered: ‎07-27-2012
My Device: Blackberry Torch 9800

Incoming call NOT displaying a name and phone no#

Hi there, 

 

whenever I receive an incoming call, it only shows 'unknown number' even the caller is actually in my contacts and in my call log also shows unknown number. I have no clue who is calling and I've done setting the country code and content protection for 'include contacts' to no.

 

Kindly please help me. :Helpsmilie:

Forums Veteran I
Ronbob
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: Incoming call NOT displaying a name and phone no#

It can really be an "Unknown Number" like the caller wanted their phone number to be hidden for privacy reasons.


Ron
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New Contributor
aizasalleh_taj
Posts: 2
Registered: ‎07-27-2012
My Device: Blackberry Torch 9800

Re: Incoming call NOT displaying a name and phone no#

But this thing happen for all incoming calls..im confused why this thing happen as I did all the settings correctly.

There's no issue for messages, outgoing calls - the caller ID will appear perfectly but not for incoming calls 

 

Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: Incoming call NOT displaying a name and phone no#

It could be an issue with your carrier.  Call Dispay is a feature offered and controlled by your carrier.

 

 

A quick call to them might be a good idea.  :smileyhappy:


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