Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Torch™

Reply
New Member
Posts: 1
Registered: ‎08-26-2012
My Device: Blackberry Torch
My Carrier: AT&T

Intermittant connection to download software

Hello, I hope someone can help me. I did the ole drop-in-the-toilet thing. I took out the battery and dried it off right away and put in in rice for several days. The power will come on and I get a 507 error code (occasionally it will come up as code 200 as well). So I tried to reload the software and the connection keeps dropping. It'll go through the modules, then starts uploading the fonts and that's where it freezes up usually if I even get that far. It'll just connect and disconnect randomly.

 

I have a Blackberry Bold as backup (never got wet, but I haven't turned it on in about a year and a half)) and I tried to install on that one too and it does something similar. I'm wondering are both Blackberries kaput or is it the cable maybe? Or even my computer? Has anyone had trouble with this?

 

I would appreciate any advice!! Thanks.

Hall of Famer II
Posts: 53,223
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Intermittant connection to download software

Hi and Welcome to the Community!


Applying power to your BB between it getting wet and doing the full "rice" process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.

 

As for your recovery steps, try these two things:

Failing those, try different USB ports, different (though still RIM OEM) USB cables, etc. Also make sure that, before you actually try with the older BB, that it's battery has had a few hours to charge.

 

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code