08-25-2010 11:31 AM
Has anyone encountered an issue with the enterprise activation with the Torch.
I have verified with ATT at I am on the Enterprise plan
I have verified with my company that I am inputting the correct email address and password
I have done the diagnostic test and its completed successfully
I continue to see "contacting server...."
it never connects and then I get "the blackberry enterprise server has not responded to your activation request. an error may have occurred.
The options are to retry the activation, cancel the activation or more details
when I click on more details
I get the following:
"The email address has been entered incorrectly The activation email has been modified or removed from you email inbox by Spam/Attachment scanning software or a mail client rule.
You have not yet been added to the Blackberry Enterprise Server. Please either cancel this request and contact your IT support team or continue to wait for a response."
Anyone have any ideas???
08-27-2010 10:52 AM
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You may want to start by contacting your BlacKBerry Enterprise Server administrator and having them go through the steps in the following article with you:
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10-11-2010 04:58 PM
I have run in the exact same issue with two different Blackberry Torch 9800 Units.
The Enterprise Activation is a colossal pain.
Please see the KB article on the Blackberry Web Site, "Identifying and troubleshooting issues with the enterprise activation process"
I really wish that another provider other than AT&T, such as Sprint etc. featured the Torch as well.
Although it is not really clear to me at this point if the issue lies with the unit itself or AT&T
I do know however that in the years that I have been managing Blackberrys, the AT&T Service always to have the lion's share of the bugs, especially concerning Wireless Enterprise Activation.
Tomorrow, I will try removing and recreating the account to see if it resolves the issue.
I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
10-11-2010 05:06 PM
What version BES?
Have you looked at the MAGT logs for a possible error?
default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs
Did you update your device.xml file?
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V