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BlackBerry® Torch™

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New Contributor
Posts: 3
Registered: ‎03-05-2013
My Device: Torch 9800

Keep getting message after updating BB??

I recently updated my blackberry...my BBM and App World...and now ever since I've done that I keep getting a message "You are attempting to open a secure connection, but the server's certificate chain is invalid" then it asks if I want to "Continue," "Close Connection," "View certificate," or "Trust certificate." If I click Continue or Close Connection it keeps popping up about 3-10 times before it goes away for a while and then comes up again. If I click Trust Certificate then it asks "Key Store Access. The following application is requesting access to your Handheld Key Store. Please enter your key store password: ... Vendor Name: Research in Motion Ltd. Application Name: Blackberry Messenger"

It seems to be doing this when I'm not using my phone at all, sometimes when I'm using BBM, or when I leave/enter my wifi (although the message will also continue to pop up even if I'm nowhere near a wifi connection).

I'm assuming this is because of my BBM...

So...can anyone help me please? It's very annoying!!

Thanks!

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: Keep getting message after updating BB??

Hello Squishy

 

Welcome to BlackBerry Support Forums

 

At first I suggest you try those steps in a sequence :

 

1- Register your Handheld .

  • KB00510 : How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2- Resend your Service Book

  • KB02830 : Send the service books for the BlackBerry Internet Service
  • ( Wait till a Registration Message comes in your message box for each email that you have configured on your device )

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back

 

 

If error persist then you have to follow this Knowledge Base :

 

  • KB15204 : Wi-Fi enabled BlackBerry smartphone prompts the user to trust a new BlackBerry certificate when connecting

Please try it and let us know.

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New Contributor
Posts: 3
Registered: ‎03-05-2013
My Device: Torch 9800

Re: Keep getting message after updating BB??

None of this worked...

I went to that KB15204 on the knowledge base but none of it helped either.

The minute I cycled my phone the message came right back up again.

Argh.

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: Keep getting message after updating BB??


Squishy wrote:

None of this worked...

I went to that KB15204 on the knowledge base but none of it helped either.

The minute I cycled my phone the message came right back up again.

Argh.


Hi Squishy

 

Sorry but you're short responses are also not helpful ! Please Contact your Carrier Telus for further help .

 

Thanks.

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Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 3
Registered: ‎03-05-2013
My Device: Torch 9800

Re: Keep getting message after updating BB??

Well I'm not sure what else to do or how else to explain it. I did everything that you told me to do but I'm still getting the same message.

I contacted Telus before this and they told me it was BB's problem and there was nothing they could do.

New Member
Posts: 1
Registered: ‎05-01-2013
My Device: 8520

Re: Keep getting message after updating BB??

I've been having the exact same issue. It started once I upgraded to BBM 7. Reverting to BBM6... fixed the issue for me.