01-06-2013 08:53 PM
My Blackberry will not respond to any of the keys on the phone. i can have limited access by using the touch screen but all keys are not working including the lock screen, call and hangup. They were working fine and there were no updates so I have a feeling I need to replace this phone.
If anyone has any other suggestions to try then it would be most appreciated.
Solved! Go to Solution.
01-06-2013 10:43 PM
01-06-2013 11:04 PM
01-06-2013 11:11 PM
I suspect this is moisture damage (to the keyboard).
If what John above works, good, if not... It sounds like what I have seen multiple times on a device with moisture damage.
Even sitting on a bathroom counter during a hot steamy shower or bath can cause keyboard and trackball problems UNTIL properly dried out. It really is more common than you think.
1. Remove the battery immediately!! Do not attempt to turn on your BlackBerry.
2. Let the device dry in a warm, dry place for 3 to 5 days* (see below)
3. DO NOT "check it each day" by placing the battery in. Leave it be to dry completely. This takes time. Replacing the battery to check it can only damage it more (moisture + electrical current = disaster).
4. If the device is warm after the drying period, allow it to cool to room temperature before placing the battery back in.
Suggestions on drying your BlackBerry in a warm place (open, with the battery out):
*Place the BB in a container of dry UNcooked rice, and then you might also place it in any of the locations mentioned below.
*On top of any dry heat emitting electronic component: TV cabinet or CRT, LCD, cable TV/Satellite converter box or plasma monitor
*On the dashboard of your car on a sunny day
01-07-2013 12:18 AM
01-07-2013 08:39 PM
I left my battery out for most of yesterday. Was told by my company that I needed to take it to our local Telstra shop to get it sorted as I needed my phone for work. I put the battery back in and still could not get functionality of the buttons.
I took this down to the shop and showed the person there. He likewise could not operate the buttons. I showed him how to tkae the back off and remove the battery then replace as he had not used this hone before. When he did this, the bl**dy thing worked. It made me look like I had egg on my face. I did stress to him that I had removed the battery at least a dozen times over the last few days with no luck.
I dare say that it must have been some moisture as we have had a couple of humid days and it had dried out. I wil keep monitoring as I am not confident that this wont happen again but at least I have a fully functioning Blackberry again.
Thanks to all of you that contributed and gave me some tips
01-08-2013 07:23 AM
thompson, that's great it is working now. Good luck with it.
IF you do think it could have been moisture, you need to make sure it is completely dried out, I'd still place it in a box of rice over a night or couple days, to extract any moisture from inside the device.
Otherwise, good luck.
02-27-2013 10:07 AM