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BlackBerry® Torch™

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New Contributor
kar3n
Posts: 2
Registered: ‎02-02-2012
My Device: torch 9800
My Carrier: telcl

LOG IN..

Hi!

 

      I recently got a torch 9800 and the first couple of days it let me log into the app world just fine after like the 3 day I used it ,it started telling me my password isn't correct I tried changing it and putting in the new one and it still wont work iv tried  different things now and out of ten tries I'm on num. 7

 

HELP!:Wacko:

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Forums Veteran II
Wolf359
Posts: 3,377
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: LOG IN..

Try a battery pull first.  Also, do you have a wifi connection available?  If so, try doing this with your mobile connection turned off.

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New Contributor
kar3n
Posts: 2
Registered: ‎02-02-2012
My Device: torch 9800
My Carrier: telcl

Re: LOG IN..

ok i tried it  and now it saids to make sure my blackberry id is actavited and to make sure im putting in the rigth e mail add. what happens it i use all ten tires ......and do u have any other ideas?

 

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Forums Veteran II
Wolf359
Posts: 3,377
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: LOG IN..

:smileysad:

Here is what happens after 10 tries:

http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB24157

You'll have to wait for it to reset.

You can try to reset the password from the website again. (also see if your email address has the confirmed status)

http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB26361

I'm not sure why its not working on your phone.

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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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