BlackBerry® Torch™

[sezzy83]

blackberry app world. sorry i assumed that was the only place to get apps onn this phone

[sdgardne]

Nope...there are many places to obtain apps for a BB...OK...so AppWorld...in which case I suggest that you clear the AppWorld application cache:

1. Open App World

2. Go to My World

3. Follow one (and only one!) of these steps:

3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

3c. For newer (e,g., OS6 and 7) BB's, see this KB:

• KB24714 How to clear the BlackBerry App World cache

4. AppWorld should close.

5. If your BB locks after issuing the cache clear, perform a battery pull reboot

6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).

If step (4) does not happen as listed, then the clear cache did not work.

Hopefully it'll work for you! Good luck and let us know!

[sezzy83]

before I do this, whats a battery pull reboot?

for step 3 which one do i choose as the torch is touch screen and keyboard

[sdgardne]

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sezzy83 wrote:

before I do this, whats a battery pull reboot?

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With power ON (e.g., something showing on your screen), remove the battery. Wait perhaps 5 minutes. Put the battery back in. Wait for the BB to reboot as normal.

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sezzy83 wrote:

for step 3 which one do i choose as the torch is touch screen and keyboard

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Ummm...maybe 3b? The one that says it's for touch screen BBs? Alternatively, since you have not said exactly which Torch you have, you may (I think from what you just said here) have one with both a touch screen as well as a physical keyboard...if so, you can probably use either method...the key is to use the method that works exactly as it describes...

[sezzy83]

Have done all that and it still says there is a system error when i click on buy now!!

[sdgardne]

OK...I next suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

• KB00510 How to register a BlackBerry smartphone with the wireless network
• Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

• KB02830 Send the service books for the BlackBerry Internet Service
• Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

• With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

See now what happens with AppWorld. If it still has the same error, then please try this sequence:

1) Remove AppWorld from your BB

• KB10040 How to view or remove installed applications on a BlackBerry smartphone
• If it requests that you reboot the BB, do so

2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.

3) Install (on your BB) a fresh copy of AppWorld

• http://blackberry.com/appworld/download
• Again, if it requests to reboot, do so.

4) Do another Batt-Pull reboot

5) See if it now works.

Good luck and let us know!

[reverendfyt]

I've lost the app world app?  

can anyone help.  i've gone to the website from the phone and downloaded again, but no icons show up.

[sdgardne]

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reverendfyt wrote:

I've lost the app world app?  

can anyone help.  i've gone to the website from the phone and downloaded again, but no icons show up.

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Hi and Welcome to the Community!

You will likely find the answer you need in this very popular thread:

• http://supportforums.blackberry.com/t5/BlackBerry-App-World-General/No-App-World-icon-exists-after-u...

Good luck!

[sezzy83]

Ok have done everything you said and tried to buy the app again. This time it is saying "the preapproval key cant be used before the start date or after the end date. Error id: 5709024. What???

[sdgardne]

Hmmm...that's quite odd indeed...some more guesses for you...

Please double check your PayPal account -- log into it from a PC/browser and ensure that the credentials you use there are identical to those you use to log into MyWorld. Also ensure that all credit cards you have attached to PayPal are current and valid...we have learned that if there is any credit card attached to your PayPal account that is invalid for any reason (e.g., expired), it will prevent AppWorld purchases from completing, even if it is not the funding source. Further, there must be at least one (valid) credit card attached to the PayPal account.

We also have heard from some users who report that creating a whole new PayPal account somehow fixes things and allows them to make purchases. I'm not sure why that works, but reports exist that it does.


In addition, you can try this sequence:

1) Remove AppWorld from your BB

• KB10040 How to view or remove installed applications on a BlackBerry smartphone
• If it requests that you reboot the BB, do so

2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.

3) Install (on your BB) a fresh copy of AppWorld

• http://blackberry.com/appworld/download
• Again, if it requests to reboot, do so.

4) Do another Batt-Pull reboot

5) See if it now works.

Cheers!