07-21-2012 03:04 PM
I am using blackberry-torch9800 and i got an upgrade of o.s frm o.s6 to OS 18.104.22.1686 i am getting an error message of please chech your wireless connection ot try again later im trying to upgrade it from yesterday but still i am not able to plzzzz help me out
Hi and Welcome to the Community!!
After any update, I always suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you may need to re-do the OS update, with a clean process...
At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try this procedure to perhaps narrow down the precise causal item:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
Good luck and let us know!
08-01-2012 06:15 PM
Hi and Welcome to the Community!
I can't find the "Compatibility files" button. How do I turn that on? I'm using Windows 7.
Sorry, but what? "Compatibility files button"? Is there some post above in this thread that you are referring to? I'm not quite sure what you are looking for...please clarify.
Thanks and let us know!
08-01-2012 06:28 PM
08-02-2012 11:28 AM
09-03-2012 09:29 PM
hey guys ! after bunin' my brain for few weeks.. I got !
what I did ... formated my lap ( it was slow even) .. install the link here without DM... found the vendor.. deleted.. up to bundle 3049 .. .. now lookin for some upgrade ...