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New Contributor
Posts: 3
Registered: ‎03-28-2013
My Device: Blackberry Torch Model 9810

Locating Device ID number

I attempted to downoad ATT Visual Voicemail to my Blackberry Torch but cannot without typing in my Device ID number.  None of the numbers I could find worked and I asked the ATT representative at Costco where I got the phone and he did not know what number is the correct one.

Any guidance?

Ren

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: Locating Device ID number

The only numbers I can think of that would be of any consequence to you would be the phone's PIN and IMEI, both of which should be found by following Options>About on your homescreen (it might be Options>Device>About....it's been a while since I've used anything pre-BB10).

 

 

I hope that helps you.  :smileyhappy:


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New Contributor
Posts: 3
Registered: ‎03-28-2013
My Device: Blackberry Torch Model 9810

Re: Locating Device ID number

Thanks for responding - I tried both of those numbers and neither worked.

I appreciate your trying.

Ren

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: Locating Device ID number

[ Edited ]

The next step is to get on the horn with AT&T and ask them.  The person to whom you spoke at Costco deals with phones from many manufacturers and is an expert in none of them.  Speaking directly to AT&T tech support should resolve this.  If they can't help you, you need to tell them to escalate directly to BlackBerry tech support.

 

Visual Voicemail is a feature offered by the carriers so they are the ones who could best help you.

 

 

Keep us posted.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



New Contributor
Posts: 3
Registered: ‎03-28-2013
My Device: Blackberry Torch Model 9810

Re: Locating Device ID number

Thank you - I will get in touch with them tomorrow AM.

Ren

Forums Advisor I
Posts: 570
Registered: ‎04-29-2010
My Device: Z10-STL100-4

Re: Locating Device ID number

My BB uses my password with VZW's voicemail. Did you ever set up an AT&T password for your call in voicemail?
THE BITTERNESS OF POOR QUALITY, LINGERS LONG AFTER THE CHEAPNESS OF PRICE, IS SOON FORGOTTEN.
New Contributor
Posts: 2
Registered: ‎04-10-2014
My Device: BlackBerry Bold 9780 Smartphone

Re: Locating Device ID number

Por favor me informar como puedo descubrir o localiz\ar el ID number de mi BB smart phone.ya que no recuerdo la frase de seguridad que se solicita para que vía mail me envien el ID number.

 

Grato

 

Eduardo

Hall of Famer II
Posts: 49,672
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.3.1.2267), Playbook (2.1.0.1526)

Re: Locating Device ID number


GAMA wrote:

Por favor me informar como puedo descubrir o localiz\ar el ID number de mi BB smart phone.ya que no recuerdo la frase de seguridad que se solicita para que vía mail me envien el ID number.

 

Grato

 

Eduardo


Estimado Usuario, lamentablemente este foro es solo para el idioma Ingles, sin embargo lo podemos ayudar en el foro especializado en Español, esta es la dirección donde gustosamente lo podemos atender:

Muchas gracias




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New Contributor
Posts: 2
Registered: ‎04-10-2014
My Device: BlackBerry Bold 9780 Smartphone

Re: Locating Device ID number

Por favor me informar como puedo descubrir o localiz\ar el ID number de mi BB smart phone.ya que no recuerdo la frase de seguridad que se solicita para que vía mail me envien el ID number.

 

Please let me know how can I find out what is the ID number of my BB smart phone since I don´t recall the security phrase that I am to write to receive a mail informing my ID number.

 

Grato/Regards

 

Eduardo