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BlackBerry® Torch™

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New Contributor
LEOABREU
Posts: 5
Registered: ‎04-26-2011
My Device: Blackberry Torch 9800
My Carrier: At&T

Locked Phone

Hello, i need a help . I bought 5 Blackberry torch 9800 and 2 of them came
locked . The store that i bought gave me a wrong number to unlock the
phone and i tried to unlock .
Now it shows that i have (0 left ) .
I need to know how do i reset the phone in order to type the correct code
to unlock the phone .
As i use the phone all over the world i have diferent Sim Card from other
countries and that´s why i need to unlock the phone .
Now i have the correct code to unlock but the phone will only allow me to
do that if i have at least one option left to unlock  .
Can you help me to solve this problem ?
Thank you very much .

Please use plain text.
JSanders
Posts: 84,391
Likes: 22,896
Solutions: 5,892
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Locked Phone

Greetings and welcome to the Support Forum.

 


LEOABREU wrote:

The store that i bought gave me a wrong number to unlock the
phone and i tried to unlock .
Now it shows that i have (0 left ) .
I need to know how do i reset the phone in order to type the correct code
to unlock the phone .



After the ten attempts have been used, you must get RIM to unlock the device.

There are two routes, and only two, to achieve this.

 

  • IF your device is in warranty, contact your service provider technical support. Tell them you have this issue which needs to be escalated to RIM level customer support. I'll warn you that most carrier technical support people will first assume and think you are referring to a device security unlock, and you will need to convince them otherwise and explain clearly what you need. THEY will not be able to help you because the carriers themselves cannot unlock a device which has had the MEP code attempts depleted, and should (and you will need to ask) to have the case escalated to RIM level tech support.
  •  If your device is out of warranty, contact RIM direct. See the Contact Us information from the website: http://ca.blackberry.com/contact/ The options you want to select to speak to BlackBerry Customer Care are 3 (for inquiries, orders, billing, e-RMA etc) then 5 (e-RMA and Out of Warranty).


Make sense? Good luck.




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New Contributor
LEOABREU
Posts: 5
Registered: ‎04-26-2011
My Device: Blackberry Torch 9800
My Carrier: At&T

Re: Locked Phone

It make sense and as i´m in Brazil i think that the phone has no warranty . Do you know if RIm will be able to solve the issue by phone ?

Please use plain text.
JSanders
Posts: 84,391
Likes: 22,896
Solutions: 5,892
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Locked Phone

 


LEOABREU wrote:

It make sense and as i´m in Brazil i think that the phone has no warranty . Do you know if RIm will be able to solve the issue by phone ?


 

I can not and do not speak for RIM, but it is my understanding that in your situation, they can help and do help. You need to pursue the second options above for out of warranty devices.

 

Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
LEOABREU
Posts: 5
Registered: ‎04-26-2011
My Device: Blackberry Torch 9800
My Carrier: At&T

Re: Locked Phone

I can´t find the phone number to speak with the options you gave me :
The options you want to select to speak to BlackBerry Customer Care are 3 (for inquiries, orders, billing, e-RMA etc) then 5 (e-RMA and Out of Warranty).
Can you pls give me the step by step on how do i get in touch with them ?

 

Please use plain text.
JSanders
Posts: 84,391
Likes: 22,896
Solutions: 5,892
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Locked Phone

That IS the step by step instructions.

The phone number to call is: tel: (519) 888-7465




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
LEOABREU
Posts: 5
Registered: ‎04-26-2011
My Device: Blackberry Torch 9800
My Carrier: At&T

Re: Locked Phone

Thank you very much .
Please use plain text.
JSanders
Posts: 84,391
Likes: 22,896
Solutions: 5,892
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Locked Phone

You are very welcome.

Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
LEOABREU
Posts: 5
Registered: ‎04-26-2011
My Device: Blackberry Torch 9800
My Carrier: At&T

Re: Locked Phone

Call them and they said thy can´t help . It has to be through AT&T . Call AT&T too and they say it can´t help either .
Is there anyone that can help me out ?

Please use plain text.