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New Contributor
Chenwil
Posts: 4
Registered: ‎08-19-2012
My Device: Torch 9800
My Carrier: Bell

Loss of Blackberry App World after BBM upgrade/update

After updating BBM to the recent version today, i have lost all access or connectability to the App World icon.   If i recall, the update was version 7?  can't find which the technical details i need to give you more.  Phone is a Torch 9800

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Hall of Famer II
sdgardne
Posts: 46,954
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Loss of Blackberry App World after BBM upgrade/update

Hi and Welcome to the Community!!

Please try this sequence:

1) Remove AppWorld from your BB

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone
  • If it requests that you reboot the BB, do so

2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.

3) Install (on your BB) a fresh copy of AppWorld

4) Do another Batt-Pull reboot

5) See if it now works.

 

Otherwise, please provide further details...for example, from "have lost all access or connectability to the App World icon", I cannot quite tell exactly what your situation is. Please describe exactly what you see, exactly what you try, and exactly what happens.


Cheers!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
Chenwil
Posts: 4
Registered: ‎08-19-2012
My Device: Torch 9800
My Carrier: Bell

Re: Loss of Blackberry App World after BBM upgrade/update

sorry, what i meant was the application was failing to initialize.  The upgrade was to BBM 7.0.1.23    will update you when the uninstall and clean reinstall are completed..  thanks again for the help

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New Contributor
Chenwil
Posts: 4
Registered: ‎08-19-2012
My Device: Torch 9800
My Carrier: Bell

Re: Loss of Blackberry App World after BBM upgrade/update

hi there,  

 

i tried the uninstall and a fresh install...  nothing happens at all when touching or clicking on the "blackberry world" icon on the main screen.  I did several battery pull reboots

 

according to : options/device/application management/blackberry app world  the version is 4.3.0.26  says installed at 11:25, used at 11:29 and there are 11 modules.

 

mobile, and wifi connections all active. 

 

 

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Hall of Famer II
sdgardne
Posts: 46,954
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Loss of Blackberry App World after BBM upgrade/update


Chenwil wrote:

nothing happens at all when touching or clicking on the "blackberry world" icon on the main screen.

 


FYI...that's your best description yet of your situation...even "failing to initialize" didn't quite describe your situation...this is the best. Thank you.

 

I now recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens. Also, consider removing BBM and seeing if you can get AW to function correctly, then doing a new fresh BBM install.


Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.