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BlackBerry® Torch™

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New Member
Scotty89
Posts: 1
Registered: ‎01-28-2013
My Device: Blackberry 9800

Lost alert tones on Torch 9800

A  couple of months ago I lost all the alert tones and music on my phone.

 

It never really bothered me at first but now I am gettin fed up of having to use a song as a msg tone.

 

Has anyone got any ideas how to get them back?

 

I have tried restoring to factory settings but this did nothing.

Retired
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Lost alert tones on Torch 9800

[ Edited ]

Hey Scotty89,

Welcome to the BlackBerry® Support Community Forums.

 

I would suggest backing up and doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.

If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339.

If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.

Thank you.

-HB

 

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