01-28-2013 03:57 PM
A couple of months ago I lost all the alert tones and music on my phone.
It never really bothered me at first but now I am gettin fed up of having to use a song as a msg tone.
Has anyone got any ideas how to get them back?
I have tried restoring to factory settings but this did nothing.
01-31-2013 04:03 PM - edited 01-31-2013 04:03 PM
Welcome to the BlackBerry® Support Community Forums.
I would suggest backing up and doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.
If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.