04-28-2013 09:35 PM
I'm a Mac user and used the Blackberry Desktop Software and even though the OS is working fine, I can't choose french as a display language. For example, I'm stuck with english, dansk, català, suomi, magyar, polski and some chinese caracters, but not french. How can I retrieve my french phone?
04-29-2013 04:28 PM
Language availability on the device is a two-step process:
Step 1 is governed by this KB:
However, using MAC, you can't use all of the "tricks" that can be used on PC. If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
If they have available to you an OS package that, per the other KB, includes your desired language, then you can install that and regain it. But, if they do not, then you would have to use OS packages from a different carrier, and you would have to use a PC for that.
Good luck and let us know!