BlackBerry® Torch™

[jpsprack]

Apparently some driver issue here?

My PC does not recognize my Torch nor does it connect to the BB DM

I am plugged directly into my PC not a USB hub

Using latest DM

Win 7 64 bit

[sdgardne]

Hello!

Unfortunately, I cannot find "MTP USB device error" in any of the public references...are you sure that's the complete and accurate error message? In any event, here is the list of troubleshooting articles...hopefully something will be useful:

• http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
• KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
• KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
• KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
• KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed 
• KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
• KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
• KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
• KB02640 Troubleshooting USB connections
• KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
• KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
• KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
• KB00019 No PIN displayed in BlackBerry Desktop Redirector
• KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
• KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
• KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
• KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
• http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...

Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).

Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.

Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.

Hopefully something there is helpful!

Cheers!

[jpsprack]

It says device driver not successfully installed

On the list it says MTP USB Device   with a red X - Failed

I have tried pretty much all of those. Disabled power management. Plugged into back USB port

The other 2 drivers on the list installed ok... but this MTP USB one did not.

[sdgardne]

Maybe this will be useful:

• KB04761 How to install the USB drivers for the BlackBerry Device Manager without the BlackBerry Desktop Manager installed

Also, a total clean start over sometimes gets it:

• http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

It is sounding like a Windows problem rather than a BB problem...hard to be certain, though.

Good luck!

[jpsprack]

Ok so the USB drivers are now installed so that did help... but the Desktop Manager is not connecting to my phone.

In my PC's device manager there is a listing as Blackberry at the top of the list. So I believe the PC at least is detecting when its plugged in. No idea still why the DM isnt connecting. ugh this sucks

My laptop is the only thing that the DM will connect to my phone but I cannot always use that one.

[sdgardne]

And none of the things in Post 2 above are useful? Usually, at least one of those things works. I realize there are many things there, but those are all the guesses I have for your situation...

[jpsprack]

I had tried most of those before yes and look over the others.

The only difference between my laptop and PC is the OS

Running vista on the laptop and win 7 64 bit on my PC.

I had shut off the USB power management. Plugged into the back of the PC. uninstalled the DM and user settings. and installed the latest version. Drivers now updated. I am usually pretty good at figuring out issues but this one is driving me nuts because I cannot for the life of me figure out why this is happening.

[sdgardne]

That is very strange. I have two PCs (one is a laptop), both running Win7x64...no problems at all using the Desktop Software. So, I know that it works...so there must be something unique in your configuration that is blocking what is necessary for functionality.

Good luck!

[jpsprack]

Thats what I am figuring as well. Because I do not believe that Win 7 64bit should itself be the issue.

I suspect its a setting somewhere thats the issue... o well the search continues. I do appreciate the effort to help!

[sdgardne]

You are most welcome...enjoy!