05-15-2013 07:57 AM
Please try this Knowledge Base to resolve your issue :
KB10144 : How to force the detection of the BlackBerry smartphone using Application Loader
Please note , the above method will delete all data within your device , if you have a previous backup or using BlackBerry Protect you can restore your data from those backups.
Additional Information :
KB10068 : " JVM 102 " error is generated on the BlackBerry Smartphone