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BlackBerry® Torch™

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AA1
New Contributor
AA1
Posts: 3
Registered: ‎09-03-2013
My Device: TORCH 9860

MY PHONE WONT CHARGE

I have a blackberry torch 9860. It all of a sudden stopped charging the battery. I tried it with 4 different chargers but nothing worked. I think it is a hardware problem. Any suggestions?

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Forums Advisor I
mondi21
Posts: 674
Registered: ‎07-08-2013
My Device: 9320/7.1.0.865 (B2428)

Re: MY PHONE WONT CHARGE

Hi! Welcome to the forums. Try upgrading your software, make sure do a backup of your data first.

Choose carrier, device then install on your computer http://us.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html?displaycha...

Make sure you have BlackBerry Desktop Manager installed on your computer. Connect your device using usb cable then it will prompt you for an update.

Good luck! :smileyhappy:
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Hall of Famer II
sdgardne
Posts: 48,290
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: MY PHONE WONT CHARGE


AA1 wrote:

I have a blackberry torch 9860. It all of a sudden stopped charging the battery. I tried it with 4 different chargers but nothing worked. I think it is a hardware problem. Any suggestions?


Hi and Welcome to the Community!

 

Actually, before such a drastic measure as provided above, please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.



It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
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AA1
New Contributor
AA1
Posts: 3
Registered: ‎09-03-2013
My Device: TORCH 9860

Re: MY PHONE WONT CHARGE

Thank you!

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AA1
New Contributor
AA1
Posts: 3
Registered: ‎09-03-2013
My Device: TORCH 9860

Re: MY PHONE WONT CHARGE

Thank you !
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