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BlackBerry® Torch™

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New Contributor
Posts: 9
Registered: ‎09-01-2010
My Device: Torch 9800
My Carrier: AT&T
Accepted Solution

Mail icon wont go away

I have my email going to my torch, and when a message comes in, a yellow envelope shows up. The problem is that the yellow envelope wont go away. I tried clicking the envelope, tried going into the mail folder, and I even deleted all the messages in the folder. Still there!

 

I powered off and on, nothing

took the battery out, nothing

took the cards out, nothing

 

any thoughts? my next try will be re-establishing my email accounts

 

Guru I
Posts: 18,684
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.1.2582; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Mail icon wont go away

In the main Messages app hit the menu key and select "View Saved Messages"  Look in there for an unopened message.  If it's not in there do the same thing again and go to "view Folder" and look through all the folders until you find the unread message.

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New Contributor
Posts: 9
Registered: ‎09-01-2010
My Device: Torch 9800
My Carrier: AT&T

Re: Mail icon wont go away

nailed it