BlackBerry® Torch™

[clevac]

I have a BB 9800, and I recently downloaded the latest 6.0 OS Bundle 2921. Since then, I cannot use the ear piece when making calls. The speaker/handset menu goes back and forth and there is no sound in the ear piece. I can no longer take calls in the car while I drive. How do you resolve the problem?

[sdgardne]

Hi and Welcome to the Community!

Something may have gone wrong during the OS load, which would then mean reloading would be the thing to do. Or, there could be something wrong with that OS package, and you should try a different one.

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You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.

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You may also want to try this procedure to perhaps narrow down the precise causal item:

1. Load your OS "bare bones"...if anything is optional, do not install it.
2. If the behavior presents immediately, then try a different OS with step 1
3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
4. Add one thing -- no matter how tempting, just one.
5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.

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Good luck and let us know!