07-10-2013 12:12 PM
Torch 9810 with AT&T.
184.108.40.2064 bundle 1997, platform 220.127.116.117
It's a company phone, I got it 1 week ago.
Since day one, people cannot hear me talking.
Once I switch to speaker mode, they hear me. If I use my bluetooth, they hear me.
I know this is a known problem, I see threads from late 2012 about it, but what's the solution?
07-12-2013 03:35 PM
Please perform a reload of your BlackBerry Device Software to address the issue with your microphone on your BlackBerry Torch 9810 smartphone. For more information on this procedure see the following article:
How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software:
In the case that this process fails to resolve the issue, please contact your point of sale for options.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click "Accept as a Solution" for posts that have solved your issue(s)!