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New Contributor
arlandi
Posts: 5
Registered: ‎06-20-2011
My Device: 9800
Accepted Solution

Missing Groups in BBM

[ Edited ]

hi everyone!

 

today i just lost the groups in my BBM.

but if you share a photo, the group names are still there. they are just missing from the list in BBM.

any idea why?

:Helpsmilie:

thanks!

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JSanders
Posts: 85,660
Likes: 23,098
Solutions: 5,951
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Missing Groups in BBM

Greetings, arlandi, welcome to the Forums.

 

Did you recently upgrade the OS of the device, or anything like this?




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New Contributor
arlandi
Posts: 5
Registered: ‎06-20-2011
My Device: 9800

Re: Missing Groups in BBM

no, i haven't done any upgrade to the os.

never see any need to do that.

 

the groups are only missing in bbm, but still appear when you want to share photos. weird...

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JSanders
Posts: 85,660
Likes: 23,098
Solutions: 5,951
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Missing Groups in BBM

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescirbed for most gltiches and operating system errors, and you will lose no data on the device doing this.

 

What is your Operating System loaded to your device? Look at Options > > Device > About, third line down beginning with a "v.6.0.x.xxx", What is yours?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
arlandi
Posts: 5
Registered: ‎06-20-2011
My Device: 9800

Re: Missing Groups in BBM

mine is v6.0.0.246, platform 6.4.0.105.

 

ok, i'l try removing the battery while powered on.

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JSanders
Posts: 85,660
Likes: 23,098
Solutions: 5,951
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Missing Groups in BBM

If that works, good... if not:

 

If not, two things:

Your .246 is way out of date, that's the original OS released with the Torch in August 2010. I'd recommend upgrading to the latest to official 6.0.0.570

Also, you probably have an old BBMessenger version (5.0.3.22 is the latest). I'll post directions to upgrade that below.


I would suggest this: Use your BlackBerry Messenger function to backup your contacts you have now, and also, do a complete backup using Desktop manager.

Then, go to Options > Device > Applications and scroll the Messenger application and don't click on it, just scroll to it. Click Menu > Delete and remove the application.

Now, do a reboot: With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.

Finally, use your BlackBerry browser to go to http://blackberry.com/blackberrymessenger and download/install the Messenger application again.

After installation and possibly another reboot, check your Instant Messaging Folder, or Downloads folder for the application.

You can restore your contacts from the BBM v.5 application




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
arlandi
Posts: 5
Registered: ‎06-20-2011
My Device: 9800

Re: Missing Groups in BBM

ok, removing the battery didn't work.

but i'll wait for a few more hours just in case BBM still downloading data from RIM.

 

if it still doesn't work, i'll try your suggestion.

 

thanks

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JSanders
Posts: 85,660
Likes: 23,098
Solutions: 5,951
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Missing Groups in BBM

Deleting and reinstalling BBM is pretty simple to do.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
arlandi
Posts: 5
Registered: ‎06-20-2011
My Device: 9800

Re: Missing Groups in BBM

i finally updated the OS using Desktop Manager, and although i haven't upgraded BBM everything went back to normal.

i'll upgrade BBM later.

 

thanks JSanders!

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