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BlackBerry® Torch™

New Contributor
Posts: 2
Registered: ‎03-20-2012
My Device: Torch 9800
My Carrier: Rogers

Missing Third Party App Icon

I've recently noticed that an app, in this case Shazam Encore, is missing. I'm not sure when it went missing so I'm not sure what caused it to happen. I've searched everywhere I can think of for ideas of how to fix it but can't find anything that works. The app shows up in my Applications Management list as well as in my Appworld Installed section. I can't run the program from anywhere though. I've made sure that I have no hidden icons. I've uninstalled and re-installed the app. Not only does that not work, but it also uninstalls and re-installs my BBM at the same time for some reason! I've paid for this app, so completely deleting it and starting from scratch is not an option if it requires me to pay again. I've also tried using my desktop manager to try and fix it, but also to no avail. If anyone knows what's going on or has any suggestions I would really appreciate the help. Thanks!

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Missing Third Party App Icon

You can completely delete it then reinstall it without paying for it again. I don't know if that will resolve your issue or not but you won't have to pay for it again.

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