Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Torch™

Reply
New Contributor
Posts: 2
Registered: ‎03-08-2011
My Device: 9800 Torch
My Carrier: AT&T
Accepted Solution

My 9800 Torch keeps attempting to reboot unsuccessfully.

Out of no where, I noticed that my phone rebooted itself without me initiating a reboot.  The progress bar makes it around 60% or so then the screen goes dark and starts the reboot process all over again.  

I might add, the phone was working fine all day today inside of my home with no water damaging environment.

LWT
Guru III
Posts: 31,267
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: My 9800 Torch keeps attempting to reboot unsuccessfully.

Are you able to restart your device in safe mode as shown in KB17877?

 

 

 

I assume, since it's caught in a reboot cycle, when you connect to the Desktop Software it doesn't take a stable connection to reinstall your software?

 

 

 

If that is case, remove your battery and keep it out when you connect to the Desktop Software. You will get a pop up that the device can't connect and there should be Retry, Update and Cancel buttons. Select Update and you will then be able to reinstall the current device software version.

 

 

 

When the load is progressing, you will see a step that says "Wait for device initialization". At this point, insert the battery and the reload should complete.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 2
Registered: ‎03-08-2011
My Device: 9800 Torch
My Carrier: AT&T

Re: My 9800 Torch keeps attempting to reboot unsuccessfully.

:Flowers:

Thank you so very, very much for your sage advice!  Connecting to my pc to the phone without its battery seemed to allow the phone to end the 'reboot cycle'.  I would never have thought of doing that!  I did lose a lot of settings, configurations, and email accounts; but at least my phone is back to the land of the living!  :Clap:

Satisfied,

LWT 

LWT
Guru III
Posts: 31,267
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: My 9800 Torch keeps attempting to reboot unsuccessfully.

glad to hear you made progress, do a regular backup or use BlackBerry Protect so you wont lose any info in the future.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V