06-24-2013 05:07 PM
It will not get passed 3/4 of the bar filling up then it restarts. Any suggestions? I am willing to reset it but I NEED to get documents and other important info from it first ideally.
06-24-2013 06:49 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
I NEED to get documents and other important info from it first ideally.
Like insurance, backups are neither a reactive nor an optional activity...it is entirely possible that your data is already gone from the device itself, and hence not recoverable from it.
Good luck and let us know!