10-20-2011 11:58 AM
My BBTorch screen doesn't turn on, keyboard seems to be fine. I took the battery out, restarted the phone, charged but nothing worked.
Phone does connect to the BB Desktop software, can be backed up, updated etc., but screen doesn't show up anything.
10-25-2011 01:41 PM
Welcome to the Suppport Forums!
Have you tried reloading your device software?
If you have and it didn't resolve the issue, try backing up and performing a clean reload of your device software. http://bbry.lv/bpv7DT
If a clean reload doesn't resolve the issue, you may want to contact your wireless provider or point of sale for other options.
Hope this helps.
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