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BlackBerry® Torch™

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New Member
bolashodun
Posts: 1
Registered: ‎01-06-2013
My Device: Torch 9810

My BB9810 refuse to load OS7.1 software on my phone after the download has completed. My phone has freezed/stucked since morning. Pls urgent help/assistant needed as I can not access/use my phone for over 24hrs now.

My BB9810 refuse to load OS7.1 software on my phone after the download has completed. My phone has freezed/stucked since morning. Pls  urgent help/assistant needed as I can not access/use my phone for over 24hrs now.

Elite I
Krypto
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10

Re: My BB9810 refuse to load OS7.1 software on my phone after the download has completed. My phone has freezed/stucked since morning. Pls urgent help/assistant needed as I can not access/use my phone for over 24hrs now.

Hi there,

Use the method described in the link below to get back up and running:

http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...

I hope this info helps!

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