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BlackBerry® Torch™

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bolashodun
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bolashodun
Posts: 1
Registered: ‎01-06-2013
My Carrier: glo

My BB9810 refuse to load OS7.1 software on my phone after the download has completed. My phone has freezed/stucked since morning. Pls urgent help/assistant needed as I can not access/use my phone for over 24hrs now.

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‎01-06-2013 01:08 AM

My BB9810 refuse to load OS7.1 software on my phone after the download has completed. My phone has freezed/stucked since morning. Pls  urgent help/assistant needed as I can not access/use my phone for over 24hrs now.

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Elite I
Elite I
Krypto
Posts: 6,645
Registered: ‎01-14-2009
My Carrier: Telus

Re: My BB9810 refuse to load OS7.1 software on my phone after the download has completed. My phone has freezed/stucked since morning. Pls urgent help/assistant needed as I can not access/use my phone for over 24hrs now.

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‎01-06-2013 03:58 AM

Hi there,

Use the method described in the link below to get back up and running:

http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...

I hope this info helps!

If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.

If your issue is resolved, don't forget to click the Solution button on the resolution!

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