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BlackBerry® Torch™

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New Contributor
soje
Posts: 2
Registered: ‎04-29-2013
My Device: tourch 9810
Accepted Solution

My BBM has vanished

Hi I upgraded my software and after restarting the phone I noticed that my BBM v.7.0.1.23 is missing.  It still shows that is is installed in my blackberry world but I can't locate It anywhere on the phone.  This is driving me crazy. Need help to fix It 

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: My BBM has vanished

Hello soje

 

Welcome to BlackBerry Support Forums

 

Try this KB :

 

KB23968 BlackBerry Messenger icon disappears from the Home screen of the BlackBerry smartphone

 

Or you can try reinstalling BBM , to do that first delete any existing version of BBM from Options > Device > Application Management > locate and delete BlackBerry Messenger from that list . When its done perform another battery pull reboot by removing the battery while your device is Powered On. 

 

Finally after reboot  from your BlackBerry browser browse to  www.blackberry.com/bbm and download the most recent version available for your device. 

 

try it and see if that helps.

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New Contributor
soje
Posts: 2
Registered: ‎04-29-2013
My Device: tourch 9810

Re: My BBM has vanished

Thank you!!!! I'm back up and running!

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: My BBM has vanished

Hey soje

 

 

You are most welcome .. Enjoy :smileyhappy:

 

 

 

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Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.