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BlackBerry® Torch™

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Contributor
Posts: 10
Registered: ‎03-30-2012
My Device: 9810
My Carrier: Digicel

My Blackberry 9810 trackpad has some probelms

Hey , I have had my torch 9810 white a while now the trackpad worked fine until recntly when in the home  screen the the trckpad would not scroll upwards and in the music player the track pad does scroll up or down. Please advice me on what to do.

Guru III
Posts: 31,525
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: My Blackberry 9810 trackpad has some probelms

Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.

What OS are you on? On your device, type in a new message MYVER and a space after to see and report back please.

 




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Contributor
Posts: 10
Registered: ‎03-30-2012
My Device: 9810
My Carrier: Digicel

Re: My Blackberry 9810 trackpad has some probelms

I have version V7.0.0.583 installed on my device. I tried the removing the battery nothing happened. It only recently started giving trouble. Please advice on.
Highlighted
New Contributor
Posts: 7
Registered: ‎07-27-2012
My Device: Blackberry Torch 9810
My Carrier: T-Mobile

Re: My Blackberry 9810 trackpad has some probelms

THIS IS THE EXACT SAME PROBLEM I AM HAVING! CAN SOMEONE SORT IT OUT BECAUSE BLACKBERRY ARE GAINING A BAD REPUTATION FOR RELEASING FAULTY PHONES, I WOULD NEVER RECOMMEND A BLACKBERRY TO ANYONE.