10-16-2012 08:41 PM
The touch screen works, but none of the buttons work. I have restarted, I have removed the battery numerous times, but nothing. It was working this morning. No water damage, no drop damage, just stopped working. I am limited in what I can do and almost every time I want to close an application, i need to remove the battery because there is no way to close. It's very frustrating. I can still take and make calls but have difficulty even hanging up after a call!
I took it to ATT and it is no longer under warranty. I may just take it in to a repair place.
I have had so many problems with this blackberry and this is the last straw. I may move to an iphone or droid. I've had it. If I didn't have this phone through my work plan I would not have a Blackberry.
Thanks for any help!
10-19-2012 03:56 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I would suggest reloading the device software by following the steps in this KB article: www.blackberry.com/btsc/KB11320
If the issue still persists, then the issue will be hardware related and will need to be repaired.
Let me know if you have any more questions.
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