05-14-2012 12:46 PM
I was originally on a corporate server and had setup both my Employer desktop contacts, email and calendar and gmail contacts, email and calendar, all syncing correctly wireless on my Blackberry Torch.
I came off the corporate server and am now on a public Bell server. I no longer have a corporate desktop, only the gmail. I have not deleted all the corporate stuff or anything, just switched servers.
My gmail email and calendar continue to sync correctly on my BB. My gmail CONTACTS does not sync with the Blackberry at all - I cannot even get it to sync by plugging in. I am also not very good at this as at my company there were others who could fix this all up for me.
Can anyone advise how I can get the contacts doing 2 way sync again (wireless or plug in - I don't mind which).
05-16-2012 02:34 PM
05-16-2012 06:41 PM
Thank you for the guidance. I am going to contact my service provider (Bell) and see if they will 'clean' my Blackberry for me. I already have backups of all my pictures and most of my data is sync'd with GMAIL - so the only manual cleanup I would have is my contact list (which I might face up to). Also, I do know a lot of technical people, although most do not have BlackBerries, but one of them might be willing to help me figure it out.
If I can get someone to agree to set it back to factory clean, then I am certain I can install my gmail and other non corporate stuff again (I did do it originally so it cannot be that difficult to do again).
I will check around and see if I can figure this out. Thank you for the guidance - I thought it was simple parameter that I was missing resetting.
05-16-2012 06:45 PM
To cleanse the IT Policy, this is the applicable KB:
It can be done by anyone with a PC, the BB USB cord, and an internet connection on the PC (to download and install the appropriate software). Be careful as this step will indeed do what it says...make the BB just like it was fresh from the factory, with all data and configurations wiped completely clean.
06-03-2012 12:28 PM
I have wonderful news. I went in to my local Bell store (I am on their server) and asked if they could reset my Blackberry to factory settings. The lady gave me the Bell Technical help number and advised I phone there first before I reset - and said it was free.
I called the Bell number and they opened a ticket and xferred me to BB help who also opened a ticket. On the phone, the BB guy had me delete my gmail email address and then register it again. And you won't believe this - THAT FIXED EVERYTHING! How wonderful. (How weird). (He didn't really know that would work as before we did that, he checked that I had everything backed up.)
Then the BB Help guy told me that if I have any more issues, to always call Bell first as that way the BB help is free, whereas if I call BB direct, they will charge me. I don't know if this is only in Ontario Canada or everywhere, but thought I would post it all here just in case it applies to someone else. The Bell Mobility number I called was the standard 1-877-3282-123 and I selected the options for the Technical help.
Thank you for listening and for the suggestions. These forums are very good.
06-03-2012 12:56 PM