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BlackBerry® Torch™

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kirstyjayne
Posts: 2
Registered: ‎04-12-2012
My Device: Blackberry Torch 9860
My Carrier: 0

My Blackberry Torch won't charge properly ... yellow lightening bolt on battery bar and black plug thing on battery bar

Hello.

 

Everytime i put my phone onto charge the phone doesnt recognise the charger.

It keeps coming up with a yellow flashes lightening bolt and what looks like a black 2 pronged charger, and most of the time it doesnt know the charger is there.

I have to tie a hair bobble around the charger and then wrap it around my phone when i want to charge it, but it never seems to keep the charge for very long.

Also the unlock button keeps sticking and freezing and so does my phone, can anyone help?

Thanks, Kirsty x

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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: My Blackberry Torch won't charge properly ... yellow lightening bolt on battery bar and black plug thing on battery bar

Hi kirstyjayne,

 

Welcome to the BlackBerry Support Community.

I would suggest testing with different charging cables and charging sources if possible to rule out any issue with the charger you are using. If that doesn't resolve the issue, you may want to test with another battery if possible. If you are able to rule out any issue with the chargers and battery, then the issue would be hardware related. In that case, I would recommend contacting your wireless service provider for other options.

 

Thanks.


-FS


 


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