BlackBerry® Torch™

[ashleylennon12]

I recently dropped my phone in water, and as a result it wouldn't work (obviously!). I took it to get fixed, and the entire back was replaced. This resulted in me getting a new bbm pin etc. I was told that this would work fine, and that I would still be able to use bbm and my wireless internet (such as bbm, twitter, facebook etc) When I called o2 to have my blackberry services reactivated, they told me that "the device cannot be recognized" Now I'm wondering what else I can do. Is there anything I or o2 can do to fix this problem? Or perhaps the shop that fixed my phone? Any help would be greatly appreciated

[sdgardne]

Hi and Welcome to the Community...and apologies for the delayed reply!

Hopefully you already have this resolved...but just in case.

Sadly, more details are needed. We'd need to understand the reason that "the device cannot be recognized" by the O2 network/system. Normally, they can give a reason -- e.g., the device PIN is already registered to another carrier, the device PIN is reported as lost/stolen, etc. But, with that limited detail from O2, it's truly a useless guessing game right now.

In any event, those are possible reasons...there are others...but no one here can authoritatively tell you more...only the carriers have access to the systems necessary to truly investigate this. They as well can escalate into RIM for enhanced support...end users have no free path to receive any support direct from RIM at all.

Good luck!